FREQUENTLY ASKED QUESTIONS

FOR FURTHER QUESTION, PLEASE CONTACT US

The price of the room I am interested in has gone up since I checked last time?

Econotels bedrooms are sold on the basis of the earlier you book, the less you pay and periods of high demand cost more than less popular periods. Prices will generally increase, as you get closer to your date of stay.

For the best deals, book early and if possible be flexible about when you travel (staying in Mallorca in July-August is more popular than April or October; staying on Friday night is more popular than on Sunday).

When and How should I pay for the stay?

If you book your room on www.econotels.com a credit card number will be required as a guarantee of the booking, but NO charge will be done on it. You should pay the TOTAL amount of your stay (cash) at the reception the day of your arrival.

What currencies can I pay for my stay in?

The currency that you pay for your booking is in Euros.

What is the earliest time I can check-in?

Our standard check-in time is from 2.00pm

What is the latest time I can check-out?

Our standard check-out is 12.00pm.

How can I check if I successfully made a booking?

At the time you made your booking you will have been provided with a Booking Confirmation/Invoice and will also have been sent an email.

What is the minimum number of nights I must book?

Normally the minimum number of nights you need to book is just one night. However, during periods of high demand & when key events are taking place, there may be a longer minimum length of stay required, typically this will be 2 or 3 nights on certain room types.

When and How should I pay for the stay?

f you book your room on www.econotels.com a credit card number will be required as a guarantee of the booking, but NO charge will be done on it. You should pay the TOTAL amount of your stay (cash) at the reception the day of your arrival.

What currencies can I pay for my stay in?

The currency that you pay for your booking is in Euros.

Are meals included in the price?

No meals are included. All our apartments are self catering.

Is there a restaurant within the hotel?

We do not provide restaurant facilities within our hotels, however due to our good locations a plenty of restaurants are located very close to our hotels.

What is the electricity (voltage)?

220v

Is breakfast included?

No

Are the rooms en-suite?

Yes, all of our rooms provide a minimum of an en-suite shower room with basin & toilet.

Can I cancel my booking?

Yes, however an administration charge will be made if you cancel within 3 days prior arrival.

Do I have to clean my own room?

Your room will have been cleaned & prepared for your arrival with fresh towels & bed linen. You are NOT required to clean your room before you leave.

How often will the room be cleaned?

Your room to be cleaned and towels change every 3 days during your stay. Linen will be changed every 7 days.

 

Are the rooms air-conditioned?

Yes, but a small supplement  will be required if you wish to use it.

 

What do I need to bring with me for the purpose of check-in?

You must bring a copy of your confirmation email and your identification.

 

Do I need to bring my own soap, shampoo, etc?

Yes, or buy it at the shops surrounding the hotel.

 

Is there a wardrobe in the room?

Large wardrobes are in all rooms with possibility of hanging clothes up.

 

How do I make a booking?

You can make bookings through our website www.econotels.com with our Best Rate Guarantee. If you have any problem with the online system, please contact us.

 

What do I do if I leave personal belongings behind?

Please contact us directly (click on the “contact us” above button) and they will arrange with you for the return of your belongings.

 

Can children stay unaccompanied?

No. All children (we mean anybody under the age of 18) must share the room with an adult.

 

Are guests allowed in the hotel / room?

You can invite guests to visit you, however only registered guests are allowed to stay overnight.

 

What hours does the help desk operate?

24h / 7 days service available.